Offline-first appeal kit for locked accounts

Help wrongly suspended small businesses assemble a structured appeal and migration plan in minutes

Problem

A business running for almost 15 years had its Google Business Profile suspended after simply updating its address, and the appeals process was rejected with no clear path forward, costing it discoverability and customer reviews. Meanwhile other users report that even with correct password, MFA and security keys, Google account login fails with "we couldn't verify it's you" for days. Platforms give you a blank text box, and small operators have no template, no evidence checklist, and no idea what reviewers actually look for.

Solution

An offline-first tool that guides the user through collecting account details, business history, address-change proof and review screenshots into a clean timeline, then generates platform-aware appeal letters in English and Chinese with a step-by-step submission and follow-up plan. It also ships a migration checklist so the owner can move customers and traffic to channels they control while locked out.

Users

Small merchants, freelancers and cross-border sellers locked out by Google, Meta, Yelp, Apple or similar platforms

MVP

Guided intake form for account and suspension context; platform-specific appeal letter templates in EN/ZH; evidence checklist with timeline builder; follow-up reminder board; PDF export ready for email or upload

Revenue

Pay-per-appeal pack (e.g. $19–$39), or subscription for unlimited appeals plus updated migration checklists; an expedited one-hour draft tier for urgent cases

Why now

Automated risk systems suspend more accounts every year while platforms offer no human help; an indie dev can ship this with templates and workflow alone, without deep API access