FeedbackFlow – Tablet-first feedback for local shops

Help cafés and event stalls capture high-response smiley surveys on their own tablets without app downloads.

Problem

A developer built Trendwell Analytics, a customer feedback tool using a shop's own iPad or Android tablet to run smiley surveys on-site for higher response rates, plus a remote option. This reflects a real need among small shop owners for simple, non-intrusive feedback collection that just sits on a counter—existing SaaS feedback tools are built for online products or require customers to install an app.

Solution

A web survey app designed for shop tablets: owners configure smiley/emoji options and an optional text box, open a browser to kiosk mode, and customers tap and go. A dashboard aggregates results in real time. Offline mode keeps collecting when the Wi-Fi drops and syncs on reconnect.

Users

Cafés, restaurants, retail shops, event organizers, market stalls.

MVP

Smiley survey editor; single kiosk URL for response mode; tablet-responsive layout; offline collection with sync; basic stats dashboard.

Revenue

Monthly subscription tiered by device or survey count; free tier limits responses and data retention.

Why now

Tablets are ubiquitous in physical shops, yet most feedback tools center on online NPS. The offline tablet scenario has a clear gap, and an indie can grow through local word-of-mouth.