ContextHandoff for Chatbot-to-Human

Automatically puts chatbot-collected context into the human agent's ticket so customers never repeat themselves

Problem

Many teams run chatbot and helpdesk as two separate systems. The bot spends five minutes collecting the account, error, and steps already tried, then hands off to a human who opens with 'Hi, how can I help?' The customer has to repeat everything, and the agent starts from zero.

Solution

A lightweight middleware layer: a JS SDK/webhook on the chatbot side captures structured context (account, error code, attempted steps, screenshots) and converts it into standard helpdesk ticket fields and a conversation summary attached to the new ticket. Ships with field-mapping templates for Zendesk, Freshdesk, and Intercom.

Users

Small and mid-size SaaS support teams that already use a chatbot and a third-party helpdesk

MVP

Embeddable JS SDK to collect key-value context; webhook to push context into helpdesk ticket creation; built-in field mapping templates for 3 major helpdesks; show original chat summary in the agent's ticket sidebar; a simple mapping config admin.

Revenue

Subscription based on ticket volume or seats; free up to 100 tickets/month, team plan from $29/month; offer self-hosted one-time license.

Why now

Chatbot deployment costs have plummeted, so many small teams have bots but haven't connected them to their helpdesk. The AI-to-human handoff is a visible pain point, and big helpdesk vendors won't build deep customizations for small teams.