Unified multi-inbox support desk

One lightweight desk for all the support inboxes a small team juggles

Problem

Running several customer-support inboxes means switching accounts constantly, missing and double-answering emails, and never knowing who is handling what. Small teams can't justify an enterprise helpdesk, but plain email clients no longer cut it.

Solution

Connect multiple Gmail/Outlook support mailboxes via OAuth/IMAP into one shared stream, auto-group messages from the same customer and topic into threads, and add assignment, internal notes and simple unresponded-email reminders. Lightweight, no migration, usable within minutes.

Users

2-15 person teams, indie product teams, small e-commerce stores and agencies that run support through shared inboxes and don't want Zendesk

MVP

OAuth/IMAP connection for multiple inboxes into one view; automatic thread grouping by customer; assignment and internal notes; stale-reply reminders; basic canned replies

Revenue

Per-seat subscription; free tier with one inbox and two seats, paid tier for multiple inboxes, reminders and automation; annual discount to convert small teams

Why now

Shared-inbox support is standard for small teams while helpdesks are overpriced and overcomplicated; OAuth/IMAP tooling is mature enough for a solo dev to ship an MVP in weeks