HelpdeskCaller Verification Desk

An auditable identity-check flow for MFA resets on remote teams

Problem

More and more breaches start with a convincing call to the help desk, where an attacker poses as an employee or contractor and asks for an MFA reset. With remote staff and contractors nobody can vouch for the caller, so the desk approves on gut feel and there is no record of who approved what and why.

Solution

A lightweight verification flow: every inbound request creates a one-time ticket and forces the caller through preset challenges (callback to the corporate number, video passphrase, dual approver sign-off), with everything logged and exportable. The reset can only be approved after the steps are completed.

Users

IT and help-desk teams at SMBs with remote staff and contractors; managed service providers

MVP

Custom verification step templates; one-time challenge links and callback verification; dual approver sign-off; full audit timeline export; webhook hooks into existing ticketing

Revenue

Per-seat monthly subscription; tiered by client count for MSPs; white-label option for service providers

Why now

Several breaches have been traced to help-desk social engineering, remote work killed in-person recognition, and big IAM vendors don't cover this human workflow layer