InboxHero — AI Reply Assistant for E-commerce Support

Automatically draft replies to customer emails for small online stores.

Problem

Small store owners spend hours daily answering repetitive customer inquiries like order status and return policies. They lack budget for big helpdesk systems and manually handle emails and social messages, leading to inefficiency and errors.

Solution

Connects to Gmail or Outlook, identifies common question types, and generates personalized reply drafts using templates and order data. Owners can send or tweak with one click, drastically cutting typing time.

Users

Small e-commerce owners and independent brand founders handling 20–100 customer emails daily.

MVP

Only Gmail connection and basic templates; detects 5 common question types (order, return, shipping, product info, complaint); generates drafts saved to draft folder; simple template editor; tracks time saved.

Revenue

Monthly subscription at $19/month per email account; or tiered pricing based on number of drafts generated.

Why now

LLMs make email understanding and generation easy, and small merchants crave low-cost automation. Indie developers can quickly integrate APIs and launch.